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I Purchased an item but it arrived damaged what should I do?
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There is a problem with the item I just received and it is still within the specified warranty timeframe, what should I do?
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I did not receive a tracking number for my purchase.
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I would like to combine shipping for multiple auctions
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I received my MacAssemble Refurbished computer but I do not know what the password is?
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6
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I do not see an answer to my question?
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We carefully pack every item shipped. In the rare curcumstance you should receive an item that was damaged during shipment and you insured your item, please email ebay@macassemble.com and include you have received a damage package. Be sure to include your full Name, shipping address, and the eBay item Number(s) that were in the damage box. If you did not insure your shipment, please send en email to ebay@macassemble.com and we will double check that we did not insure your shipment.
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If your eBay item came with a No-DOA Guarantee or a 30-Day Warranty and your product failed and you are contacting us within the warranty time period, please email ebay@macassemble.com and include your full name, shipping address as written on your original shipment from us, and the auction numbers for the item(s) that has failed. We will contact you ASAP with a few basic tests to perform in hopes o resolving your issue. If we are unable to fix/repair your item(s) it will be at sole discretion to either issue a RMA so you can return the product for Repair/Replacement or a refund on the purchase price minus any shipping charges.
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If your shipment was sent VIA USPS (United States Postal Service) you do not have a tracking number only a delivery confirmation number which can be emailed to you upon request. If your item was Shipped UPS (Computers and other large items) you should receive a tracking number within 24-hours of your actual shipment leaving us. If after 24-hours you do not receive a tracking number please contact us to receive this information. Please be sure to specify your Full Name and shipping address as well as the auction number(s) that are in your shipment.
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When possible we will combine hipping to save you money. We usually are able to combine shipping for smaller items that ship via USPS. We do not combine very heavy or very large items, in order to ensure a safe delivery. To request combined shipping or to get a shipping quote, please use the "Ask Seller a Question" link on the Ebay auction items page.
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The password for your refurbished computer is written on the bottom of the included setup sheet. If you did not receive this setup sheet or have misplaced it, use our Forgotten Password form to have the default password sent to you via email or telephone.
NOTE: if you have change your password since receiving your computer, it may be quite difficult to reset. You may be required to buy or borrow a copy of the Mac OS 10 that is installed on your computer (Usually the latest Mac OS)
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We are available via email 7-Days a week! go to the contact page if you have a question that was not answered above.
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